Cancellation/No Show Policy
At J. Faith Hair Studio, we value your time and ours. We understand that sometimes life happens and you may need to reschedule or cancel your appointment. However, we kindly ask that you give us at least 24 hours notice if you need to do so. This way, we can accommodate other clients who are waiting for an appointment and avoid wasting our stylists’ time and resources.
Please note the following charges that will apply if you cancel or miss your appointment without sufficient notice:
- If you cancel your appointment less than 24 hours prior, you will be charged 50% of the service fee.
- If you miss your appointment without notifying us, you will be charged 100% of the service fee.
- These charges will be applied to the card on file that you provided when booking your appointment.
Please note the following details about our hourly based salon and our adjustment period:
- J.Faith Hair Studio is an hourly based salon, with a one hour minimum. Each stylist has a different hourly rate, which you can find on our website or ask when booking your appointment. The service fee is calculated based on the time and the rate of the stylist who performed your service.
- We also offer a 7-day adjustment period for any service received. If you are not completely satisfied with your service, please let us know within 7 days and we will do our best to fix it for free. However, if you request a different service or a different stylist, you will be charged accordingly.
Please note the following details about our Membership Blowout:
- If you have purchased a Membership Blowout, please be aware that it is non-refundable and non-transferable. You can use your Membership Blowout anytime within the month of purchase, but you cannot carry it over to the next month or give it to someone else.
- You still need to book your appointment in advance and follow the cancellation and no-show policy.
We appreciate your understanding and cooperation with our cancellation and no-show policy. We strive to provide you with the best hair services and customer service possible. If you have any questions or concerns, please feel free to contact us at 856-975-5965 or info@jfaithhairstudio.com.
